Returns and Refunds

Last updated: October 12, 2026

The Texian Store is operated by Texas Nationalist Enterprises, Inc. We do not take returns or exchanges if you change your mind. If something is wrong with your order, we will fix it. This page explains how.

Something wrong with your order

If your item arrives damaged, defective, misprinted, or is not what you ordered, tell us within 30 days of delivery. We will send a replacement or give you a full refund, including shipping, at no cost to you.

To report a problem:

1. Fill out the store support form at texianstore.com/store-support or email [email protected].
2. Include your order number.
3. Send a clear photo of the problem. For a print issue, show the whole print. For shipping damage, show the item and the box or mailer it came in.

You usually do not need to send the item back for a misprint or damage. We will tell you if we need it returned, and if we do, we will pay for the return shipping.

Made-to-order items

Most apparel, drinkware, and many accessories are printed or embroidered just for you after you order. Because each one is made for one customer, we cannot accept returns or exchanges on made-to-order items if you change your mind or order the wrong size or color.

Please check the size chart on the product page before you order. If you are unsure about sizing, contact us before you buy and we will help.

Made-to-order items are covered for defects, misprints, damage in shipping, and wrong items under "Something wrong with your order" above.

Items shipped by our team

Books, flags, stickers, handouts, and similar items are packed and shipped by our team. Yard signs are printed and shipped by our sign partner. We do not accept returns or exchanges on these items if you change your mind.

They are covered for defects, damage in shipping, and wrong items under "Something wrong with your order" above. If we need the item back, we will pay for the return shipping.

Canceling an order

You can cancel an order for a full refund if it has not yet entered production or been packed. Contact us as soon as possible at [email protected] or 800-662-1836. Made-to-order items often go into production within 24 hours, so we cannot promise a cancellation after that.

Exchanges

We do not do exchanges. If you need a different size or color, place a new order. If we sent the wrong item, we will fix it under "Something wrong with your order" above.

How refunds work

Refunds go back to the card or payment method you used. We send the refund within 5 business days of approving it. Your bank or card company may take another 5 to 10 business days to post it. You will get an email when we issue the refund.

Refunds are for the amount you actually paid, after any discount.

Contact

Texas Nationalist Enterprises, Inc.
3318 Hwy 365 Suite 243, Nederland, TX 77627
800-662-1836
[email protected]